services

customer service and order processing Designate a customer contact to interact with and between your sales force, customers and warehouse Become proficient in the use and selling techniques of your products Enter all manual customer orders and collateral orders Receive customer orders via EDI and transmit back to the customers the ASN’s and invoices Review all customer orders received to make sure that the pricing on the order is correct as per your established policy Expedited your customer orders Direct the flow of your customer inquiries Ensure that each of your customers receive outstanding service by providing a friendly and knowledgeable interaction Prioritizing your customer orders based upon the policies you establish Preparation of weekly and monthly sales reports by both customer and by SKU for net shipments and retail sales For “cash in advance” customers, we will act as liaison between your warehouse and accounts receivable to make sure that orders do not ship prior to receipt of payment Preparation and maintenance of your order forms Obtaining and completing any forms or questionnaire you need prior to opening an account Issuing returns authorizations to your customers that you have approved Answer retail customer inquiries and let them know where they can purchase your products